Strategic Client Consultant

Permanent employee, Full-time · Berlin

Deine Aufgaben

Client Relationship Management

Betreuung der Kunden von Einführung bis langfristigem Erfolg.
Aufbau langfristiger, wertschöpfender Beziehungen.
Entwicklung von Strategien zur Steigerung der Kundenzufriedenheit.

Projektkoordination & Umsetzung

Steuerung mehrerer Projekte parallel im Zeit- und Budgetrahmen.
Enge Zusammenarbeit mit internen Teams für reibungslose Abläufe.
Anpassung der Ergebnisse an Kunden- und Unternehmensziele.

Strategische Beratung & Optimierung

Identifikation von Optimierungspotenzialen in Lernstrategien.
Erarbeitung passgenauer Lösungen für neue Kundenbedürfnisse.
Analyse von Feedback zur Verbesserung von Produkten und Services.

Kommunikation & Content-Erstellung

Erstellung von Materialien zur Förderung des Kundenengagements.
Unterstützung bei der Einführung unserer Produkte.

Dein Profil

Erfahrung:

2-5 Jahre in Projektmanagement, Kundenbetreuung oder Beratung, idealerweise in einem dynamischen Umfeld
Erfahrung im Learning- oder Wissensmanagement-Bereich ist ein Plus, aber kein Muss
Starke Kommunikations- und Präsentationsfähigkeiten, um mit unterschiedlichen Zielgruppen, auch auf Führungsebene, effektiv zu interagieren.

Skills & Kompetenzen:

Fließende Deutsch- und Englischkenntnisse
Organisatorische Stärke und Fähigkeit, mehrere Projekte gleichzeitig zu managen
Proaktive, lösungsorientierte Arbeitsweise mit technischer Affinität

Cultural Fit:

Leidenschaft für Bildung und Technologie, Interesse an KI in Lernumgebungen.
TeamplayerIn, der die dynamische Start-up-Kultur schätzt und Innovation lebt.

Warum wir?

Dynamisches Team: Arbeite mit motivierten KollegInnen, die die Zukunft der Unternehmensbildung neu gestalten wollen.
Flache Hierarchien: Eine unterstützende Arbeitskultur mit vielen Möglichkeiten zur persönlichen und beruflichen Weiterentwicklung.
Zentrale Lage: Unser Büro liegt zentral in Berlin, mit flexiblen, hybriden Arbeitsmöglichkeiten.
Sinnvolle Arbeit: Übernimm eine Schlüsselrolle in einem Unternehmen, das den Bereich Lernen und Entwicklung nachhaltig verändert.

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Über uns

MAKE LEARNING HAPPEN

Bei eduBITES gestalten wir die Unternehmensbildung neu. Wir unterstützen Unternehmen dabei, Mitabeitende zu entwickeln und Wissen zugänglich zu machen, indem wir es mithilfe von KI und synthetischen Medien erfassen und in fesselnde Lernerlebnisse verwandeln.

eduBITES GmbH
Leipzigerstrasse 126
10117 Berlin
edubites.com

Your role

JOIN US IN TRANSFORMING EDUCATION WITH INNOVATIVE SOLUTIONS.

At eduBITES, we are revolutionizing corporate education by turning knowledge into actionable insights through the power of AI and synthetic media. As a Strategic Account Consultant (m/w/d), you will be at the heart of client engagement and project delivery, ensuring that our customers achieve their learning and development goals through our innovative solutions.

This is a full-time position (40 hours per week) based in Berlin, Germany, with a hybrid work option. Fluency in both German and English is required.

YOUR RESPONSIBILITIES:

Client Relationship Management:
- Guide clients through their journey with our products and services, from initial onboarding to continuous growth and success.
- Act as a strategic partner, understanding and addressing the unique needs of each client, and fostering long-term, value-driven relationships.
- Develop and implement engagement strategies that enhance customer satisfaction and promote retention.
Project Coordination & Delivery:
- Manage and oversee multiple projects, ensuring that they are delivered on time, within budget, and with exceptional quality.
- Regularly track and report on project progress, collaborating closely with internal teams to ensure smooth execution and client satisfaction.
- Coordinate cross-functional efforts to align project outcomes with client expectations and company goals.
Strategic Advisory & Optimization:
- Work with clients to identify opportunities for optimizing their learning strategies and maximizing the impact of our solutions.
- Support business growth by identifying new client needs and suggesting tailored solutions that meet those needs.
- Gather and analyze feedback from clients to contribute to the continuous improvement of our products and services.
Communication & Content Development:
- Create and manage communication materials that drive customer engagement and product adoption.

Your profile

Professional Experience:
- 2-5 years of experience in a role involving project management, client engagement, or strategic consulting, ideally in a dynamic and fast-paced environment.
- Experience in the learning or knowledge management field is a plus, but not a requirement.
- Strong communication and presentation skills, with the ability to engage with diverse audiences, including senior stakeholders.
Skills & Competencies:
- Proficiency in German and English, both spoken and written.
- Exceptional organizational skills, with the ability to juggle multiple projects and priorities effectively.
- A proactive and solution-oriented mindset, with a focus on delivering results and driving client success.
- Technologically adept, with experience using task/ project management software, communication platforms etc (e.g., Slack, G-suite).
Cultural Fit:
- Passionate about education and technology, with a strong interest in the transformative potential of AI in learning environments.
- A collaborative team player who thrives in a start-up culture and is eager to contribute to a growing and innovative company.

Why us?

Dynamic Team Environment: Work with passionate and driven individuals who are committed to reshaping the future of corporate education.
Flat Hierarchies: Enjoy a supportive work culture with opportunities for personal and professional growth.
Central Location: Our office is centrally located in Berlin, with flexible hybrid working options.
Impactful Work: Play a key role in a company that is making a difference in the learning and development space.

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About us

MAKE LEARNING HAPPEN

At eduBITES, we are reshaping corporate education. We help companies to put knowledge into action by capturing and transforming it into engaging learning experiences with the power of AI and synthetic media.

eduBITES GmbH
Leipzigerstrasse 126
10117 Berlin
edubites.com

Apply for this job

Your application!

We appreciate your interest in eduBITES. Please fill in the following short form. Should you have any difficulties uploading your files, please contact us by mail at conny.lohmann@edubites.com.